Your Privacy is Important
ART OF LOANS PTY LTD understands that the details you provide us with are not only private and personal but that how we collect, use, hold, exchange and protect your information is important to you.
It’s imperative that you feel secure whenever you deal with us. It’s also important that you understand how we protect your privacy, as well as how, when and where we may use your personal information. This Privacy Policy is our commitment to you on what our policies towards your privacy are. You can be confident in the fact that we abide by and are bound by the Privacy Act and the Australian Privacy Principles (APPs) for the protection of personal information.
What Information Do We Collect?
We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. For example, identity and contact details, marital status and financial information.
We may also collect sensitive information for specific purposes. For example, information about your health to enable the credit provider to assess an application you make for mortgage protection insurance and calculate any premiums. If we need this type of information, we will ask for your consent.
How Do We Collect Your Personal Information?
We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf.
Why Do We Collect Your Personal Information?
We collect and receive personal information directly from you or from other business referrers in order to conduct our business so that we can:
- Submit your application for credit to a supplier via our Aggregator partner National Mortgage Brokers Pty Ltd.
- Identify and tell you via direct marketing communications about other products or services offered by us or a third party that may interest you (unless you tell us not to);
- Administer our customer relationships;
- For internal purposes, including for reporting and analytical purposes;
- Meet our legal and regulatory reporting obligations;
- Establish a customer marketing program;
- System development testing purposes;
- Ensure your security when visiting our website and learn which areas of the site are of most interest to you (see the section ‘cookies’ below);
- Any other purpose related to the above.
Direct Marketing
We may use the information we gather to provide you with targeted communications about products and services we think will be of interest to you. We may also send you details of offers or services provided by our business partners and related entities. These direct marketing offers and promotions are designed to make your life easier, not harder.
You may at any time choose not to receive these communications. Doing so will not cost you anything, and we commit to ensure you stop receiving any unwanted communications as soon as possible. If you do not want to receive such marketing communications, please write to us at:
The Privacy Officer at:
ART OF LOANS PTY LTD
Shop 170, Gladstone Park Shopping Centre
8-34 Gladstone Park Drive,
Gladstone Park VIC 304
or email the Privacy Officer at heshan@artofloans.com.au
Why Do We Exchange Your Information With Another Organisation?
As a Mortgage Broker, we aim to provide you with products and services which suit your requirements. That means we partner with other organisations who provide and support the products and services we offer. In order to submit your application to a supplier for consideration, we will need to provide such supplier with your personal information that we hold.
As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities.
Other organisations which we may exchange your personal information with include:
- Credit providers;
- Credit reporting bodies;
- Government and law enforcement agencies;
- Our suppliers, associates, service providers or contractors (e.g., call centres, mail houses, IT providers, marketing agencies);
- Any person who proposes to guarantee or has guaranteed repayment of any credit provided to you;
- Mortgage insurers, brokers, originators, financial consultants, accountants, lawyers or real estate agents;
- Our aggregator partner, National Mortgage Brokers Pty. Ltd.;
- Those in connection with funding financial accommodation via securitisation;
- Third parties offering products and services you may be interested in;
- Any person considering acquiring or taking an interest in our business.
Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:
- The organisation has the same commitment as us to the protection of your personal information; AND
- You have consented to us doing so.
Disclosure of Personal Information Overseas
We may hold or process your information on servers located overseas for filtering, hosting, storage, reporting, analysis, or testing. We ensure those organisations have appropriate data handling and security to comply with this Privacy Policy. However, Australia’s Privacy Act may not apply to such overseas organisations.
Access to and Correction of Your Personal Information
It is important that the information we hold is accurate and up to date. If anything changes, please let us know so we can update our records.
You can request access or correction to your information. There’s no fee for basic access, but more detailed requests may incur a fee (quoted upfront). We’ll process your request within 30 working days.
If we refuse your request, we’ll provide a written explanation and your right to complain.
Contact:
The Privacy Officer at:
ART OF LOANS PTY LTD
Shop 170, Gladstone Park Shopping Centre
8-34 Gladstone Park Drive,
Gladstone Park VIC 304
or email: heshan@artofloans.com.au
Security and Storage of Your Personal Information
We are legally required to retain certain information. When it is no longer needed, it will be destroyed or de-identified. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
If You Have a Privacy Complaint
We welcome feedback and take all privacy complaints seriously. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
Office of the Australian Information Commissioner (OAIC)
Level 3
175 Pitt Street
Sydney NSW 2000
More Information
For any questions about how we manage your personal information, contact us at:
The Privacy Officer at:
ART OF LOANS PTY LTD
Shop 170, Gladstone Park Shopping Centre
8-34 Gladstone Park Drive,
Gladstone Park VIC 304
or email: heshan@artofloans.com.au